FAQ

Q: Is your company licensed?
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Italy Council licensing authority.

Q: Are your prices for car or for person?
A: Our prices are for car and minivan and our price tours are normally for person.

Q: How early do I need to book my car?
A: The earlier the better. However, 48 hours would be recommended.

Q: How do I make a on line booking?
A: You can make a booking sending an e-mail from our link CONTAC US. You’ll be contacted in 1 -2 days

Q: Can I make a booking on the phone?
A: Yes you can make a booking on the phone our telephone number is +39 339 3783443. This is often the best method if you are making a last minute booking. Please check our office opening hours. Alternatively you could e-mail us.

Q: Can I make a booking if the party consists of more than 8 passengers?
A: We can provide you a service with a combination of vehicles.

Q: Will you meet us at any time of day?
A: Yes we are able to provide a 24hour service.

Q: How do I meet the driver?
A: Your driver will meet you in the arrivals area at your exit gate. He or she will be holding a board with Your name written on this board. Wherever possible we will supply you with the name and mobile/cell phone number of your driver.

Q: What will happen if we do not meet the driver?
A: If you are unable to locate our driver please ring +39 339 3783443. The duty manager will be in possesion of this phone and will contact the driver allocated to your booking.

Q: Can you guarantee that your driver will be at the airport on time?
A: Though our drivers will make every effort to arrive on time, at times it is difficult to predict traffic and other situations outside of our control. We will make every effort to contact you via the public address system at the airport if we are delayed. These instances are very rare 99% of the time we are able to meet your as you exit arrivals. Where no service is provided, we will refund any advance payment so long as you supplied us with accurate flight information.

Q: Do I need to pay in advance?
A: Yes you need to pay in advance the 30% of total amount, NOT REFOUNDABLE .

Q: Do we need to tip your driver?
A: Tipping is not essential, but in Italy, a tip is offered as a sign of appreciation for good service. Most of tip in the region of 10 - 15%.

Q: Reservation and cancellation
Reservation:
to make reservation we need your credit card number and expiration date (no American express).
We will use only in case of cancellation or at the end of the service if you decide to pay with credit card. With credit card you'll pay + 10% VAT.

Cancellation policy:
We will charge in any case and for any reason you cancel:
30% of the total amount from reservation to 7 days before the service,
50% of the total amount from 7 days to the day before the service.
The total amount the same day.

Q: What is “desired time of pickup”?

A: This is to facilitate flexible pickup arrangements, whenever required. If you are a departing customer we can suggest a time of pick up. If you are a arriving customer give us the flight details and we will check the flight status. You are welcome to make any arrangement suitable to you.

 

 

 

Golden Travel S.r.l. Partita IVA 01642600512
Via Roma 2/A - 52028 Terranuova Bracciolini (AREZZO) Tel./Fax 0039 055 9738370   Mobile Phone 0039 339 3783443
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